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Terms & conditions

Last updated: 14 August 2026

These Terms & Conditions govern purchases made through synoet.com and your use of the services provided by Synoet Group Ltd.

Please read them before placing an order. By placing an order, you confirm that you have read and agree to these Terms & Conditions.

About Synoet

Synoet is operated by Synoet Group Ltd, a private limited company registered in England and Wales under company number 16433412.

Registered office:
82 James Carter Road
Suite A
Mildenhall
United Kingdom
IP28 7DE

Website: synoet.com
Contact: support@synoet.com

Synoet currently offers online sales to eligible delivery addresses within the United States.
Eligibility to Purchase
By placing an order, you confirm that:

You have the legal capacity to enter into a binding contract.

The information you provide is accurate and complete.

You are authorised to use the payment method provided.

Products purchased through synoet.com are intended for personal use unless otherwise agreed by Synoet.

We may limit quantities or decline orders where we reasonably believe that an order involves fraud, misuse, unauthorised resale or other activity inconsistent with these Terms.
Products

We take reasonable care to describe and present our products accurately.

Product information, including materials, dimensions, colours, availability and other relevant details, is provided on the applicable product page.

Colours may appear differently depending on your screen or device. Natural materials may also have variations in appearance where relevant to the piece.

Product availability may change.
Orders
When you place an order, you are responsible for reviewing the products, quantities, delivery information and total price before submitting your order.

Your order is accepted when Synoet sends you an order confirmation confirming acceptance of the order.

Once your order has been accepted, it enters our fulfilment process.

Once an order has been accepted, it cannot normally be cancelled.

This does not affect any cancellation or refund right that must be provided under applicable law.

We may decline or cancel an order where reasonably necessary, including where:

Payment cannot be authorised or completed.

A product is unavailable.

Pricing or product information contains a material error.

We reasonably suspect fraud or unauthorised activity.

We cannot lawfully fulfil the order.

The order breaches these Terms.

If Synoet cancels an order after payment has been taken, the amount paid for the cancelled order will be refunded to the original payment method.
Delivery Information and Address Changes

You are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact Client Services immediately.

Because orders enter fulfilment promptly after purchase, we cannot guarantee that an address can be changed once an order has been submitted.

If an incorrect or incomplete address provided by you results in additional delivery, redirection or reshipping costs, you may be responsible for those costs where permitted by applicable law.
Prices and Payment

Prices are shown in United States dollars unless otherwise stated.

The price applicable to your order is the price shown during checkout when the order is placed.

We may change prices for future orders at any time. A later price change does not change the price of an order already accepted by Synoet.

Available payment methods are displayed at checkout.

Payments are processed through Stripe and any other payment methods made available during checkout.

Any applicable sales tax will be calculated and displayed during checkout.

Payment is subject to authorisation by the relevant payment provider.
Shipping and Delivery

Synoet currently delivers to eligible addresses within the United States.

Expected dispatch and delivery information will be shown during the ordering process where applicable.

Once an order has been dispatched, tracking information will be provided where available.

If we become aware that we cannot dispatch an order within the time previously communicated, we will provide updated information and any options required under applicable law.

Further information is available in our Delivery & Returns policy.
Returns, Product Issues and Refunds
Synoet does not accept returns or provide refunds simply because you change your mind after receiving a product.

If your product:

Arrives damaged.

Is defective.

Is different from the product you ordered.

Is materially different from its description.

please contact Client Services.

Visible damage, an incorrect item or another issue that is reasonably apparent on delivery should be reported within 7 days of delivery.

If a defect could not reasonably have been discovered within that period, please contact Client Services as soon as reasonably possible after discovering it.

We may request information or photographs to assess the issue.

Where a return is required, it must be made using the instructions provided by Synoet and sent to the return location designated by us.

Once the issue has been verified, you may choose:

A replacement, where the relevant product is available.

A refund to the original payment method.

If a replacement is unavailable, a refund will be provided where the issue qualifies for a refund.

Nothing in this section limits rights or remedies that cannot lawfully be limited.
Refused and Unclaimed Deliveries

Refusing delivery or failing to collect an order does not automatically constitute an accepted return or create an automatic right to a refund.

If an order is returned to us by the delivery provider, we will review the circumstances and contact you where appropriate.

This does not affect your rights where a delivery has been refused because of a legitimate issue with the shipment or where applicable law provides otherwise.
Accounts

If you create an account on synoet.com, you are responsible for keeping your login information confidential and for activity carried out through your account.

You should contact us if you believe your account has been accessed without permission.

We may suspend or restrict an account where reasonably necessary to address security concerns, fraud, misuse or violations of these Terms.

You may request deletion of your account in accordance with our Privacy Policy.
Personalisation and Special Product Terms

Certain products or services may be offered subject to additional terms, including personalisation, preorder arrangements or other special availability conditions.

Where additional terms apply, they will be provided before you place the relevant order and will form part of your agreement with Synoet.
Acceptable Use
You may not use synoet.com to:

Commit or attempt fraud or other unlawful activity.

Use payment information that you are not authorised to use.

Gain or attempt to gain unauthorised access to accounts, systems or data.

Introduce malware, malicious code or other harmful technology.

Disrupt or interfere with the operation or security of the website.

Misrepresent your identity or impersonate another person.

Use Synoet content or intellectual property in violation of our rights.

Use automated methods to extract Synoet content or data for commercial purposes without our permission, except where such restriction is prohibited by law.

We may take reasonable measures to prevent or respond to misuse, security threats and unlawful activity.
Intellectual Property

The Synoet name, logos, product imagery, website content, text, graphics, designs and other protected materials are owned by or licensed to Synoet Group Ltd unless otherwise stated.

They may not be reproduced, modified, distributed or commercially exploited without permission from Synoet or the relevant rights holder.

Additional information is available in our Legal Notices.
Website Availability

We take reasonable steps to maintain synoet.com and its security and availability.

We do not guarantee that the website will always be uninterrupted, error free or available at all times.

We may temporarily restrict access where reasonably necessary for maintenance, security, technical issues or other operational reasons.
Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, or any mandatory rights available to you under applicable law.

To the fullest extent permitted by applicable law, Synoet is not responsible for indirect, incidental, special or consequential losses that were not reasonably foreseeable or were not caused by a breach of these Terms by Synoet.

We are not responsible for losses arising from your misuse of the website or from inaccurate information provided by you, except where responsibility cannot lawfully be excluded.
Events Outside Our Reasonable Control

We are not responsible for a delay or failure to perform an obligation to the extent that it results from circumstances outside our reasonable control.

These circumstances may include severe weather, natural disasters, government actions, transportation disruptions, labour disputes, major infrastructure failures, cyber incidents or significant supply chain disruptions.

We will take reasonable steps to manage the effects of such circumstances.

Nothing in this section removes any obligation or customer right that applies under applicable law.
Privacy and Cookies
Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

This choice of law does not remove any mandatory rights or protections that apply to you under applicable law.

Any dispute relating to these Terms or a purchase from Synoet may be brought before a court of competent jurisdiction.
Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services or legal requirements.

The version applicable to an order is the version made available when that order is placed, unless a change is required by law or otherwise agreed with you.

Updated Terms will apply to future use of the website and future orders from the date they are published.
Severability and Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

If Synoet does not immediately enforce a provision of these Terms, this does not mean that Synoet has waived its right to enforce it later.
Entire Agreement and Order Information

These Terms, together with the information provided on the relevant product page, during checkout and in any applicable Delivery & Returns terms, form the agreement relating to your purchase.

Where information relating specifically to your order conflicts with a general provision of these Terms, the information expressly presented and agreed for that order will take precedence to the extent of the conflict.
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